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Privacy Policy of the company Eptimum

1. Who is responsible for processing?

Eptimum, a simplified joint stock company with capital of €510,003, whose registered office is located at 49 rue de la Vanne, 92120 Montrouge, is the publisher of the Eptimum.com online store, which offers a full range of professional and consumer software.

This Privacy Policy sets out the commitments of the company Eptimum regarding the protection of your personal data as a customer or internet user and user of its services. It sets out how your personal data is collected and used, and your rights in this regard.

The company Eptimum complies with the French Data Protection Act No. 78 of 6 January 1978, as amended, the French Law on Confidence and the Digital Economy No. 2004-575 of 21 June 2004, and Regulation 2016/679 of 27 April 2016.

The company Eptimum has appointed a Data Protection Officer (DPO) responsible for ensuring that the law is properly applied and that your rights of access, rectification, opposition, erasure, restriction and portability are respected in accordance with the aforementioned law (dpo@eptimum.com).

The Privacy Policy of the company Eptimum applies in addition to the Conditions of Use & Sale.

2. What personal data is collected on our websites and why?

As Data Controller within the meaning of the French Data Protection Act and Regulation 2016/679 of 27 April 2016, the company Eptimum is responsible for the personal data it collects.

The data is collected in order to enable you, as a customer, prospect or simple user of our services, to receive personalised information, manage your orders, receive tailored commercial offers and, where applicable, benefit from offers from our partners. This data also enables our services to administer and improve our marketing activities and services for our customers.

When your personal data is collected, you are informed of the mandatory nature of the information requested in order to benefit from a service, or its optional nature, as well as the consequences of not providing certain data. You are also informed of the use that Eptimum will make of your data, and of your right to access, rectify, object to, erase, and transfer your data, to restrict its processing, and to know what will happen to your data after your death.

Declarative data:

The company Eptimum collects the data necessary for the use of the service you have chosen or for the management of your order. The data collected on this occasion may include: your first and last name, your postal address, your email address, and your telephone number.

You may be offered commercial offers from the company Eptimum or its partners on this occasion. In accordance with the law on 'Confidence in the Digital Economy', you must clearly express your consent by ticking a box confirming your agreement, where applicable. You will of course have the option to withdraw your consent at any time by exercising your rights of opposition, erasure or restriction. However, you will not be able to question the lawfulness of the processing carried out prior to withdrawal.

All this data is stored in our customer database so that we can communicate with you and offer you services tailored to your needs.

Behavioural data:

you may be asked to respond to online surveys offered by Eptimum because you are a customer and user of products or services. These surveys are anonymous. However, we may ask for your consent to keep some declarative behavioural data associated with your customer account. In this case, with your consent, we will retain this data. You will then be informed of your rights of access, rectification, erasure and objection, and the means of exercising them.

We may also store events relating to interactions between you and the services of the company Eptimum (page loads, button clicks, click rates on newsletters, banners, etc.) in order to offer you offers tailored to your wishes and, in general, to improve our services in line with our customers' expectations. In this case, with your consent, we will retain this data. You will then be informed of your rights of access, rectification, opposition and erasure, data portability and restriction of processing, and of the means of exercising these rights.

Cookies :

A cookie is a small text file stored on your computer's hard drive at the request of the server managing the website you are visiting. It contains information about your browsing activity on the pages of this website and makes it easier for you to use the website on your next visit. The information collected by a cookie can only be read by the issuer of that cookie. You can refuse to accept cookies, but in this case you may experience reduced access to the services offered, or even be unable to place an order.

Data not collected directly from you:

In certain circumstances, your Personal Data may have been collected from third parties. For example, Eptimum may collect Personal Data from these partners. These sources are not public. Where applicable, we will provide you with all information about the processing and any useful information regarding the exercise of your rights of opposition, erasure, restriction, access, rectification and portability.

3. How does Eptimum use your personal data?

Declarative data

Declarative data is necessary for the registration and management of your orders, or for the use of the services offered by the websites of the company Eptimum.

Data concerning your interests or the composition of your household may enable the company Eptimum to make suggestions tailored to your needs.

Your email address may be used under the following conditions:

If you are a customer of Eptimum, it may send you offers for products similar to those you have already ordered.
When your email address is collected, or at a later date, you may be asked to tick a box confirming your agreement to receive commercial offers from the company Eptimum. If you agree by ticking this box, the company Eptimum may send you offers for the products it sells by email.
Similarly, you may be asked to receive offers from partners of the company Eptimum by ticking the box provided for this purpose. If you agree, the partners of the company Eptimum may send you commercial offers by email.

In all cases, you can request to no longer receive commercial offers at your email address:

Either by using the unsubscribe link at the bottom of all commercial emails from the company Eptimum.
Or by sending a letter to the following address: Company Eptimum, 49 rue de la Vanne, 92120 Montrouge, France.
Or by sending an email to our DPO at the following address: dpo@eptimum.com.
Furthermore, in accordance with Law No. 2014-344 of 17 March 2014 on consumer affairs, you can object to telephone canvassing by registering on the national 'Bloctel' opt-out list: https://conso.bloctel.fr.

The company Eptimum nevertheless informs you that exceptions exist. The law allows you to be called if:

You are our customer.
You have provided your telephone number in an unambiguous manner: we will then be able to contact you within three months of the date on which you provided your telephone number.

Behavioural data

When you visit the websites of the company Eptimum, cookies may be stored on your computer. The company Eptimum complies with the CNIL recommendation of 5 December 2013 concerning cookies:

When you first visit a website, a banner informs you that cookies are being used, that you can refuse them and how to do so.
This does not apply to cookies that enable you to browse our websites and be recognised on your next visit, or to remember your shopping basket.

In accordance with current regulations, behavioural data may be transmitted to the competent authorities upon request.

Personal data security

The company Eptimum implements all technical measures to ensure the security of your personal data and to prevent any risk of loss, damage or misuse.

4. Who are the recipients of your personal data?

The personal data collected is intended for the company Eptimum.

Your personal data will not be disclosed to third parties, except in the following cases:

When you have given your prior consent to the sharing and/or disclosure of your Personal Data, including through the features offered by the websites of the company Eptimum.
When the company Eptimum needs to share your Personal Data with business partners (as authorised by you), suppliers, service providers and, in particular, technical service providers for the purposes of providing services, resolving service malfunctions or offering advertising and promotional information in connection with the services offered by the company Eptimum.
The company Eptimum provides your Personal Data to third-party companies to provide services on its behalf, including payment processing, data analysis, direct mail campaign processing, subscription and re-subscription information flow management, service hosting, and processing of certain marketing aspects of the services.
The application of a law, regulation or pursuant to a decision of a competent regulatory or judicial authority or, if necessary, for the purpose of preserving its rights and interests, the company Eptimum may disclose your data.
In the event of a change of control of the company Eptimum or the sale of all or part of its assets, the company Eptimum will be authorised to transfer your Personal Data.

The company Eptimum does not share your Personal Data with third-party advertisers for targeted marketing purposes unless you have given your prior consent. However, it should be noted that advertisers may obtain your Personal Data from other public sources. The company Eptimum cannot be held liable in this regard.

However, Eptimum may use and share with third parties certain technical or aggregated non-personal data relating to your browsing on Eptimum websites. The collection, processing and disclosure of such anonymised data shall not be subject to the restrictions set out herein.

5. How long do we keep your personal data?

The retention period for your Personal Data may vary depending on the purpose for which it was collected.

egal obligations may require Eptimum to retain data for a minimum period. In other cases, your data will only be retained for as long as necessary to fulfil the purpose for which it was collected (in this case, for the period strictly necessary for the management of the commercial relationship, i.e. seven years from the end of your last purchase, or if you are not a customer, three years after the last contact from you), or in accordance with the applicable regulations.

Information stored on your device (e.g. cookies) or any other element used to identify you and enable your traceability, as well as raw traffic data associated with an identifier, will not be retained for more than thirteen (13) months.

6. Are your personal data transferred abroad?

In order to provide its services, and in particular to manage information flows, Eptimum may transfer your Personal Data to subcontractors located outside the European Union for these purposes only. In order to ensure the protection of your privacy and your Personal Data, the subcontractors concerned are signatories to the standard contractual clauses approved by the European Commission.

7. What is our cookie management policy?

Cookie management

A cookie is a text file that records information about your browsing on the Internet. This file, placed on the user's hard drive by the server during a visit, cannot contain viruses or be executed. It is not active. Furthermore, you can read, delete or modify it. A cookie cannot be used to retrieve personal data from your hard drive, read your email address or obtain personal information.

The websites of the company Eptimum use cookies for various reasons. Cookies enable us to send you personalised offers, identify you when you log in to your customer account, and keep items in your shopping basket after you log out.

In accordance with the Order of 24 August 2011 on the application of European directives on privacy protection on the Internet, a cookie cannot be placed on your computer without your prior consent (except in cases where there is a legal exception). The company Eptimum is therefore required to obtain your consent in advance, which is valid for a maximum of 13 months.

However, certain cookies are exempt from this consent requirement:

The cookie is used exclusively to enable or facilitate electronic communication.
The cookie is strictly necessary to provide an online communication service at the express request of the user.

How to express your choices?

There are several ways to manage cookies, accept them or refuse them. You can:

Express your choice by configuring your web browser (a)
For advertising cookies, use a tool published by digital advertising professionals (b);
For analytical cookies, you can object by clicking on a simple link (c)
For cookies issued by the company Eptimum, you can object in accordance with the simple and accessible procedure described below (c);

Read the privacy policy of the social network you use and manage the storage of cookies from that social network (d)).

a) Configure your browser

Most browsers accept cookies by default. However, you can decide to block these cookies or ask your browser to warn you when a website attempts to implement a cookie on your device. In this context, we inform you that you can configure your browser to refuse the implementation of cookies. Each browser has a different configuration for managing cookies and your choices. This is described in your browser's help menu, which will tell you how to change your cookie preferences.

b) Express your choices online to interprofessional platforms to refuse advertising cookies only

The 'Youronlinechoices' platform, offered by digital advertising professionals grouped together within the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France, allows you to refuse or accept cookies used by its member companies to tailor the advertisements that may be displayed on your device to your browsing information:
http://www.youronlinechoices.com/fr/controler-ses-cookies/

Please note that your choice will not prevent advertisements from being displayed, but will block technologies that allow advertisements to be tailored to your interests.

c) Express your choices to the company Eptimum

When you connect to our websites and you have not accepted the use of cookies in the 13 months prior to your visit, a banner appears asking for your consent to the use of cookies. With your express consent, cookies are stored to enable optimal access to the website. For example, cookies allow us to identify you and give you access to your customer account. Please note, however, that whether you accept or refuse cookies, your choice can only be recorded if you use the same browser and have not cleared your browsing history in the meantime.

d) By objecting directly to the issuer of this cookie in the case of analytical cookies or cookies issued by social networks:

Analytical cookies:

The company Eptimum uses two tools that enable it to measure, among other things, the audience of its websites.

With regard to Google Analytics, if you do not want this tool to collect or use your information, you can opt out on the following page:
http://tools.google.com/dlpage/gaoptout?hl=None

You can also disable Google Analytics advertising features via the Network Advertising Initiative opt-out page by clicking on the following link:
http://www.networkadvertising.org/choices/

Social media cookies:

To find out about the purpose and scope of data collection, processing and use by the social network(s) to which you belong, as well as your rights and options for changing your privacy settings, please refer to their cookie management policy on their websites.

Facebook :http://www.facebook.com/about/privacy/
Twitter :http://twitter.com/privacy
Instagram :https://instagram.com/legal/cookies/
YouTube :https://www.youtube.com/static?template=privacy_guidelines

To help you understand the usefulness of each cookie, a description of the different types of cookies is provided below this paragraph.

Cookies – Glossary:

Functionality cookies and cookies necessary for the operation of the websites of the company Eptimum.

These cookies are exclusively placed by the company Eptimum and are necessary for the proper functioning of the websites you use and to access the features of the websites designed to ensure your browsing comfort. They may also allow the display of our websites to be adapted to the preferences of your device.

Analytical cookies

Our websites use analytical cookies to track traffic, usage and performance, and to improve their functionality and usability (e.g. the most frequently visited pages, visitor searches, etc.).
The company Eptimum uses Google Analytics, which collects the information necessary for the analysis described above.

Sharing cookies (social links)

To enable you to share articles and content with your friends and family or to comment on them, our websites contain links to social networks (Facebook, Twitter). When you use these sharing buttons, a third-party cookie is installed. If you are logged into the social network while browsing our site, the sharing buttons allow you to link the content you view to your user account.

Advertising cookies

Our advertising agency sells advertising space on our websites. The advertisements displayed on our websites may contain:

Cookies issued by the advertiser (i.e. the person on whose behalf the advertisement is displayed) or by a third party involved in this advertisement (e.g. audience measurement), which are used in particular to calculate the amounts owed by advertisers but also to limit the number of times you see an advertisement..
Cookies issued by our advertising agency: These are cookies used to offer you advertisements tailored to your interests on our websites. They are used in particular to limit the number of times you see an advertisement.

In addition, some cookies may be issued by advertising market intermediaries and track you from one website visit to another for the purpose of displaying advertising.

8. What are your rights and how can you exercise them?

In accordance with the provisions of Articles 39 and 40 of the French Data Protection Act and European Regulation 2016/679, you may request access to your Personal Data and demand that your Personal Data be rectified, completed, updated, locked or deleted, as appropriate, if it is inaccurate, incomplete, ambiguous, outdated, or if its collection, use, communication or storage is prohibited.

In accordance with Article 18 of European Regulation 2016/679, you may also, where applicable, request that access to the processing be restricted (for example, where the accuracy of your Personal Data is contested by you – and this for a period enabling Eptimum to verify the accuracy of your Personal Data, or when the company no longer needs your Personal Data for the purposes of processing but you still need it for the establishment, exercise or defence of legal claims).

In accordance with Article 20 of European Regulation 2016/679, you may also, within the limits of the technical processes used by the company Eptimum, request to receive your Personal Data in a structured, commonly used and machine-readable format, and to have them transmitted to another data controller for processing carried out using automated processes for which you have given your consent.

For all such requests, simply send an email or letter to the following address:

Société Eptimum
Correspondant à la protection des données
49, rue de la Vanne
92120 Montrouge
dpo@eptimum.com

In accordance with Decree No. 2007-451 of 25 March 2007 implementing the Data Protection Act, your requests must be made in writing, signed and accompanied by a photocopy of an identity document bearing your signature. The request must specify the address to which the reply should be sent. The company Eptimum will have one (1) month to respond after receiving your request.

For your information, you have the right to refer the matter to the French Data Protection Authority (Commission nationale de l'Informatique et des Libertés), whose contact details can be found at https://www.cnil.fr/fr/vous-souhaitez-contacter-la-cnil) if the company Eptimum has not responded to your request within one month of your request. If necessary, this period may be extended by two months, taking into account the complexity and number of requests.