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If I buy from you, will I be automatically renewed in subsequent years?

We have chosen not to offer automatic renewal so that you can decide each year whether to renew your subscription. This allows you to check each year whether we are offering the best deal before renewing.

This means you are not ‘locked in’ and remain free to renew your subscription or not when the time comes, safe in the knowledge that you will always be able to do so at the best terms available on the market.

I had a direct subscription with Microsoft. Can I renew it by purchasing from you or will I have to create a new account?

You don't need to create a new account. When you purchase your Microsoft Office 365 / Microsoft 365 renewal on our website, you will receive a new serial number that you can enter into your existing account. This way, you will keep all your settings and, of course, everything you have stored on OneDrive, for example.

I have automatic renewal with Microsoft, but the price is much higher. What is the difference?

There is no difference, either in terms of functionality or service, between automatic renewal with Microsoft and renewal on our website, except that the price will always be lower than the price on the Microsoft website. To be completely accurate, there is a slight difference in the procedure: on the Microsoft website, once you have paid, you don't have to do anything. In our case, you will receive (immediately) a new key to enter into your Microsoft account. This takes less than 2 minutes and saves you £10, £20 or even more depending on the version, and this is every year!

Your prices are more attractive than the prices offered by Microsoft for automatic renewal. How do I disable automatic renewal for Microsoft Office 365?
This can be done very easily in just a few clicks. To disable recurring billing for Microsoft Office 365, simply go to this page : https://account.microsoft.com/services?ref=officesupport then log in using the email address and password for the Microsoft account associated with your Microsoft 365 subscription (in some cases, you will be logged in automatically and will not need to authenticate yourself).

On the pageServices and subscriptions, you will need to find your Microsoft 365 subscription, then click on ‘Manage’. Then simply do one of the following :
- If a link « Désactiver off recurring billing » appears, select it to turn off recurring billing.
- If a link « Cancel » appears, select it to cancel the subscription. In this case, Microsoft may offer you a refund for the unused time. If you choose to get a refund, your subscription will immediately switch to ‘reduced features’ mode. Otherwise, you will have access to your subscription until it expires
- If a link « Activer recurring billing » appears, this means that automatic recurring billing was already disabled.
- If the option ‘Disable recurring billing’ or ‘Cancel’ is not available, and the words ‘Paid with’ and ‘None’ appear, this means that your current subscription will end on the date indicated in the field ‘Expires on’.

How come your prices are lower than on the Microsoft website? If I buy from you, will I get an official product?

We have been an official and certified Microsoft partner for nearly 10 years. We only sell official and guaranteed products. Our current purchase volume allows us to obtain preferential commercial terms from Microsoft, and we have chosen to pass these benefits on to our customers.

When you purchase a Microsoft product on our website, you receive exactly the same services, including technical support, as if you had purchased the product directly from the Microsoft website.

You offer bundles combining Microsoft 365 and one or more other products. Some of these bundles are cheaper than the Microsoft product alone! How is this possible? Isn't there a mistake?

This is indeed counterintuitive at first glance, but there is no mistake. The prices shown are correct, and we encourage you to purchase one of our bundles rather than the product alone, even if you do not need the associated product (which you can give away or resell if you wish, for example).

Cela est rendu possible par des programmes marketing mis en place par les éditeurs, nous offrant des conditions privilégiées pour la mise en place de tels bundles / packs et dont nous faisons donc bénéficier nos clients.

How long will it take to receive my product after purchase?

In most cases, delivery is instant upon confirmation of your payment. You will receive an email containing the activation code(s) for the product(s) ordered and all the necessary instructions for downloading and installation. This information will also be available in your secure online account on our website.
For certain products or pricing (students and teachers, for example), you may need to send us proof of your status before you can receive the licence you have ordered.

Please note: if you pay by cheque or bank transfer, we will only send the email once we have received your payment.

I want to receive a physical product directly at my home. Is this possible?

Our company only sells downloadable solutions. There are no physical shipments. However, please note that when you purchase a ‘physical’ product in a store, it no longer includes a CD/DVD and must also be downloaded. Our approach is both faster (instant delivery) and more environmentally friendly (no packaging, no transport).

I have seen negative comments on your website. Can I really trust your company?

According to online review platforms, anyone can post comments without actually having purchased the product or visited the website being reviewed. For our part, we have integrated the online review platform Ekomi, which only allows real customers to post comments. You can find more than 30,000 ratings and comments about our company at this link : https://www.ekomi.fr/avis-clients-eptimum.com.html
Our company was founded nearly 15 years ago, in 2007, in France, where our teams are still based. Our primary goal is customer satisfaction. We do not claim to be perfect or to achieve this in 100% of cases, but we do our utmost to do so and our teams are fully focused on this goal.

How do I check the end date of my current subscription?
Checking your subscription on your PC or Mac synchronises your subscription information on your computer with the home.mcafee.com website.

If you have a Windows PC, follow these steps :
- Right-click the McAfee M shield icon next to the clock on your PC. If the McAfee icon does not appear, click the Show more icons button.
- Cliquez sur Vérifier l’abonnement.
- If you are prompted to allow the application to make changes to your device, click Yes.
- Wait for the process to complete.
- The correct subscription information will now appear on the screen.
If you have a Mac, do the following :
- Open your McAfee security product for macOS, such as LiveSafe.
- Click Account.
- Click Check in the lower-right corner.
- Click Check again in the Check Subscription window.
- Wait for the process to complete.
- The correct subscription information will now appear on the screen.

I have McAfee Antivirus. Can I purchase a renewal for McAfee Total Protection?

Yes, absolutely. You can choose a different renewal for your initial product while still benefiting from the renewal price. For example, you can upgrade from McAfee Internet Security to McAfee Total Protection. It is also possible to do the opposite and downgrade to a product that is inferior to the original one, either in terms of functionality or number of devices.

How do I renew my current McAfee subscription?
What is the procedure?

Once you have purchased your renewal, you will receive an email with a new 25-character activation code for your new McAfee subscription. Simply enter it into your McAfee online account (home.mcafee.com, under Activate your product card) to extend your current subscription or to proceed with the new download if you chose to change products during renewal.

Do I need to create a new McAfee account when renewing?

Non, il vous suffira de saisir la nouvelle clé sur votre compte existant. Vous conserverez ainsi tous les paramétrages de votre compte actuel.

Do I need to reinstall the product after renewal?

No, McAfee security solutions are online-managed products. Subscriptions automatically provide access to the latest updates and upgrades, delivering new versions of products as they become available. Therefore, you do not need to reinstall your product when you renew, as it will already be up to date.
However, if you have uninstalled your product or purchased a different product than the original one (for example, McAfee Total Protection instead of McAfee Internet Security), you will need to reinstall the new product.

What happens if I still have days left on my previous subscription?

If you have purchased a renewal for the same product and the same number of licences as your original product, the remaining days will be automatically added to your new subscription.
However, if you change products when renewing, you will lose the remaining days of your old subscription. However, the start date of your new subscription is not linked to your purchase date but to the date on which you enter your new licence key into your account. You can therefore wait until your subscription expires before entering the key. This way, you will not lose any days.

Vos prix sont plus intéressants que les prix proposés par McAfee en renouvellement automatique.
How do I disable automatic renewal for McAfee?
It's very easy to disable automatic renewal for your McAfee product subscriptions. To do so, follow these steps :
- Go to home.mcafee.com, then click on ‘My Account’ and ‘Sign In’
- You will then need to enter the requested information: your current account email address and password, then click on “Sign In”.
- Hover your mouse over ‘My Account’ and select ‘Automatic Renewal Settings’.
- Check the Uninterrupted Protection screen, which tells you whether automatic renewal is enabled for one or more of your subscriptions. To disable automatic renewal for one of your products, simply move the Enabled/Disabled slider next to the product for which you want to disable automatic renewal.
- Finally, confirm your choice by clicking Yes, disable to apply the change. Once these steps are complete, automatic renewal is disabled and you will not be automatically billed at the end of your McAfee product subscription.

How do I check the end date of my current Bitdefender subscription?

Simply open your Bitdefender software interface (by clicking on the icon at the bottom right, next to the time) to see the number of days remaining. You can also log in to your Bitdefender Central online account and go to the ‘My Subscriptions’ section to see the expiry date of your current licence(s).

I have Bitdefender Antivirus Plus. Can I purchase a renewal to upgrade directly to Bitdefender Total Security?

Yes, absolutely. You can choose a renewal that is different from your initial product while still benefiting from the renewal price. For example, you can upgrade from Bitdefender Antivirus Plus to Bitdefender Total Security. It is also possible to do the opposite and switch to a product that is lower than the original one, either in terms of functionality or number of devices.

How do I renew my current Bitdefender subscription? What is the procedure?

Once you have purchased your renewal, you will receive an email with a new activation code to renew your Bitdefender subscription. All you need to do is enter it into your Bitdefender online account (central.bitdefender.com), click on ‘My Subscriptions’ in the left-hand banner, then click on ‘+ Activate with a code’. Enter your activation code and click on Validate. Your Bitdefender subscription is now active and extended for the duration of your new purchase.

Do I need to create a new Bitdefender Central account when renewing?’

No, you just need to enter the new key into your existing account (see above). This will allow you to keep all your current account settings.

Do I need to reinstall the product after renewal?

No, Bitdefender security solutions are online-managed products. Subscriptions automatically give you access to the latest updates and upgrades, providing new product versions as soon as they become available. Therefore, you do not need to reinstall your product when you renew, as it will already be up to date.
Similarly, if you have chosen to change products when renewing (for example, switching from Bitdefender Antivirus Plus to Bitdefender Internet Security), the update will be automatically installed on your workstation and/or your various devices (depending on the case, you may need to restart your PC to benefit from the new features).

What happens if I still have days left on my previous subscription?

If you have purchased a renewal for the same product and the same number of licences as your original product, the remaining days will be automatically added to your new subscription.
However, if you change products when renewing, you will lose the remaining days of your old subscription. However, the start date of your new subscription is not linked to your purchase date but to the date on which you enter your new licence key into your account. You can therefore wait until your subscription expires before entering the key. This way, you will not lose any days.

What happens if I still have days left on my previous subscription?
It is very easy to disable automatic renewal for your Bitdefender product subscriptions. To do so, follow these steps :
Go to the pagecentral.bitdefender.com and log in to your account by entering your email address and password.
- Then click on ‘My subscription’ in the left-hand banner.
- Go to the ‘My payments’ section/tab
- Click on ‘View’ next to the Bitdefender subscription you wish to modify.
- Click on ‘Manage renewal options’.
- Finally, click on ‘Stop automatic licence renewal’. Your change will be confirmed by email.

Which devices are supported and how many are there?

Xmind is available on Windows, macOS, Linux, iOS/iPadOS, Android and the web. A subscription allows you to use the Pro version of Xmind on 5 Mac/PCs and 5 mobile devices.

Why should I upgrade to Xmind Pro?

With the free Xmind plan, you can enjoy only the basic features to create a wonderful mind map. To further improve your productivity and creativity, upgrading to Xmind Pro will allow you to benefit from all the powerful features and use them for commercial purposes. For more information on the detailed differences between Xmind Free and Pro, please refer to the comparison table above on this page.

Can I use Xmind for commercial purposes?

For any commercial use of Xmind, you must upgrade to Xmind Pro. The free Xmind plan is for personal use only.

What payment methods do you offer?

On our website, we accept payments by credit/debit card, PayPal, cheque, bank transfer and Chorus (for government agencies and public entities). A 4x payment plan with no fees is also available via PayPal.
To ensure your security, the entire transaction is fully encrypted using SSL protocol.

Do you offer a lifetime subscription?

Xmind no longer offers lifetime licences for single subscriptions to Xmind Pro, but perpetual licences are available for Xmind Enterprise offers (20 users or more). Please contact us via the quote page for more information on this and to obtain a specific quote with no obligation.

After purchasing a subscription, what should I do if the free version of Xmind has not been automatically upgraded to Pro?

You will receive an email with instructions on how to upgrade your Xmind Free to Xmind Pro once the transaction has been successfully completed. Please make sure you are logged in to Xmind with the email address you used when purchasing the Pro plan, and simply click on restore purchase if it has not been upgraded automatically.

What additional features do I get if I purchase a multi-user subscription?

The Xmind multi-user subscription is ideal for teams and organisations. This plan offers administrator and member roles, allowing the administrator to easily manage all team members. In addition, you can purchase this subscription plan at a discounted price. Please feel free to contact us via the quote request form for further information.

Is renewal automatic?

The Xmind Pro subscription is not automatically renewed. We will notify you each year well in advance of the expiry date to offer you a renewal. You are then free to continue or cancel your subscription depending on your needs.